Faulty switch in Sofia - 3AX-307

Incident Report for AlphaVPS Status

Resolved

As of now - all services are restored in full. Further maintenance will be scheduled in the near future for 3AX-307 rack to be migrated from the legacy equipment to our newest network stack.
Posted May 30, 2022 - 14:01 EEST

Identified

Unfortunately, we've been delayed with debugging the switch. We're currently deploying a new switch and slowly bringing services back online. As of now - all virtual machines are up and running.
Posted May 30, 2022 - 09:51 EEST

Investigating

We've detected an issue with our switch in rack 3AX-307 in Sofia, which is affecting dedicated servers provisioned in this rack, along with the following nodes:
sofkvm04
sofovz04
sofovz05
sofstorage02


We're actively working to restore connectivity.
Posted May 30, 2022 - 05:44 EEST
This incident affected: Sofia, Bulgaria (Network Infrastructure in Sofia).