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Nuremberg, Germany Operational
Network Infrastructure in Nuremberg Operational
OpenVZ Services in Nuremberg Operational
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London, United Kingdom Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 10, 2025

No incidents reported today.

Jul 9, 2025
RAID Failure on Node nueovz04
Resolved - Status: Recovery Unsuccessful – Services Being Recreated

Following extensive recovery efforts on node nueovz04, we regret to inform you that we have not been able to restore the RAID10 SSD array. Our team has attempted:

- Replacing the RAID controller cache
- Replacing the entire RAID controller with multiple known working controllers
- Transplanting the drives into an identically configured chassis, with fully matching firmware and hardware

Despite all recovery attempts, the RAID array remains inaccessible. At this stage, we must consider the data on this node to be lost.

We are now moving forward with recreating affected services on a new node. Our team will be reaching out individually to each impacted customer to coordinate this process.

If you were hosted on nueovz04 and have not received an email from us, we urge you to contact our support team as soon as possible.

We deeply regret this outcome and sincerely apologize for the disruption. Thank you for your patience and understanding during this time.

— The AlphaVPS Team
Jul 9, 11:33 EEST
Identified - On July 4th, 2025, we detected a catastrophic RAID10 SSD array failure on node nueovz04. Fortunately, this node was in the process of being decommissioned and actively migrated to new infrastructure, so the impact is limited to a small number of customers.

Since discovery, we have attempted multiple recovery approaches, including replacing RAID controllers and utilizing advanced data recovery techniques. We are currently preparing an identical server chassis to import the array and attempt further recovery efforts.

At this time, we cannot guarantee recovery success or provide a precise ETA, but we are targeting the first half of the upcoming week for the next update or resolution.

We sincerely apologize for the inconvenience and thank you for your patience while we work through this.

— The AlphaVPS Team
Jul 4, 06:15 EEST
Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025

No incidents reported.

Jun 26, 2025
sofovz06 Node Outage
Resolved - We've resolved the issue as of 14 hours ago. We've monitored the situation throughout the time and believe that system is now stable.
Jun 26, 10:44 EEST
Identified - We've detected an issue with our sofovz06 node. We're working on resolving it. Please stand by for updates.
Jun 25, 19:40 EEST
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